Privacy Policy

Effective Date: February 6, 2026

Jason Vaughn Excavating LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have.

Business Information

Business Name: Jason Vaughn Excavating LLC
Mailing Address: 253 Swallows Rd, Crossville, TN 38571, United States
Phone: +1 (931) 200-7632
Email: info@jvetn.com

What This Policy Covers

This Privacy Policy applies to information collected through our website, phone, email, and text messaging, including two-way SMS communications to which you have provided consent, related to estimates, scheduling, service updates, billing, and customer support.

Text Messaging (SMS) Privacy, Consent, and Opt-Out

If you choose to communicate with us by text message or opt in to receive SMS from us, you consent to receive text messages from Jason Vaughn Excavating LLC at the phone number you provide.

Consent is not a condition of purchase.

Types of Messages You May Receive

  • Appointment and scheduling confirmations or changes
  • Estimate or quote follow-ups
  • Project updates and service-related notifications
  • Billing, invoice, and payment-related notifications
  • Customer support messages

Message Frequency

Message frequency varies based on your interaction with us and your services. We aim to send only messages that are relevant to your requests, appointments, and services.

Opting Out and Getting Help

You can opt out of SMS messages at any time by replying STOP. After you reply STOP, you may receive one final message confirming your opt-out.

For help, reply HELP or contact us at +1 (931) 200-7632 or info@jvetn.com.

Message and data rates may apply depending on your mobile carrier and plan.

Important: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. This includes your phone number and SMS consent data. We may share limited information with service providers that help us deliver messages (for example, texting and CRM platforms) solely to provide operational communications.

For additional terms governing text messaging and use of our services, please review our Terms of Service.

Information We Collect

We may collect the following types of information:

  • Contact information: name, phone number, email address, mailing address
  • Service information: property or job site details, service requests, job history, notes related to your project
  • Communication content: emails, call notes, and text messages you send to us (including scheduling details and addresses)
  • Payment information: limited details needed for invoicing and payment processing (typically handled by secure third-party processors)
  • Website usage data: basic analytics such as pages visited, device/browser type, and approximate location based on IP address (if enabled)

How We Use Your Information

We use your information to:

  • Provide estimates, services, and customer support
  • Schedule jobs and send appointment reminders or updates
  • Communicate about your project, including changes or service notices
  • Send invoices, receipts, and payment-related notices
  • Maintain business records and improve our operations
  • Comply with legal, tax, and regulatory requirements

How We Store and Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect your information. This may include secure software platforms, restricted access to customer information, and standard security practices.

No method of transmission or storage is 100% secure, but we work to protect your information and limit access to those who need it to perform services and support.

When We Share Information

We do not sell your personal information. We may share information only when necessary to operate our business, such as:

  • Service providers: scheduling and CRM tools, invoicing systems, payment processors, communication platforms (including SMS providers), and website hosting
  • Legal requirements: if required by law, court order, or to protect rights, property, and safety

We only share the information needed for the service being provided and expect vendors to safeguard it appropriately.

Cookies and Website Analytics

Our website may use cookies or similar technologies to improve site functionality and understand website traffic. If enabled, these tools may collect information such as pages visited, time on site, general location (based on IP), and device/browser type. You can control cookies through your browser settings and may be able to disable cookies, though parts of the site may not function as intended.

Your Choices and Rights

You may request to:

  • Review, update, or correct your contact information
  • Request deletion of certain information (subject to legal and business record requirements)
  • Opt out of text messaging at any time by replying STOP

To make a request, contact us at info@jvetn.com.

Retention of Information

We retain information as long as needed for business operations, legal obligations, dispute resolution, and enforcing agreements.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their policies directly.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact:
Jason Vaughn Excavating LLC
253 Swallows Rd, Crossville, TN 38571, United States
Phone: +1 (931) 200-7632
Email: info@jvetn.com